Have a question about the shop policies? Can’t wait for your order to arrive? This is where you’ll find all the details on payment options, shipping and more. If you don’t find the answer you’re looking for, just send me an email and I’ll do my best to get back to you with the right answer.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Your order will be packaged and shipped in 2-5 business days. Most orders are shipped via USPS First Class Mail (which takes 2-5 days). If you would like to receive it faster, you can purchase a shipping upgrade. You will be emailed a confirmation when your order is placed, and again when it is on its way to you!
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
DO YOU ACCEPT RETURNS?
I want to ensure you love your goodies, so please contact me if you are unhappy with your order and we can arrange a return. I cannot offer returns or refunds on sale items or custom orders.
If your items are ruined during shipping, I will either refund your order, or send you a new one.
Pen&Pine's delightful illustrations are dreamed up and hand drawn in Northern California. Enjoy passing on their whimsical charm! All designs ©Pen&Pine.